Shipping policy

1. Order Processing

• All products are made to order unless otherwise stated.
• Orders are processed once artwork is approved and payment (or deposit) is received.
• Production times vary depending on the product and order size and will be advised at the time of order.

2. Production Timeframes

• Production timeframes are estimates only and may vary due to workload, material availability, or other factors.
• Urgent orders may be accommodated by prior agreement but are not guaranteed.

3. Shipping Methods

We use third-party courier and freight services to deliver our products across New Zealand.

Shipping method and cost will be confirmed at the time of order or checkout.

 

4. Delivery Timeframes

• Delivery times are estimates only and depend on the courier service and destination.
• Rural deliveries may take longer than standard delivery timeframes.
• We are not responsible for delays caused by courier companies or events outside our control.

5. Shipping Costs

• Shipping costs are calculated based on the size, weight, and destination of your order.
• These costs will be provided before your order is confirmed.
  
  

6. Risk and Ownership

• Risk in the goods passes to you once the order has been dispatched or collected.
• Ownership of the goods remains with us until full payment has been received.

7. Delivery Issues

• It is your responsibility to provide accurate delivery details.
• If an order is returned due to incorrect information, additional shipping charges may apply.
• If your order is damaged or lost in transit, please contact us as soon as possible so we can assist.

8. Pick-Up Option

• Customers may arrange to collect orders directly if agreed in advance.
• You will be notified when your order is ready for collection.

9. Delays Outside Our Control

We are not liable for delays caused by events beyond our control, including:

• Courier delays
• Weather events
• Supply chain disruptions

By placing an order with us, you agree to this Shipping Policy.